Monitor the Dark Social activity and understand which content is being shared through private channels

Knowledgebase articles and documentation play a crucial role in supporting today's customers. Understanding which ones are gaining traction in Dark Social space is important in identifying the customer pain points and allows for strategic planning.
Social Analytics for Support teams
Viral alerts provide notifications in real time when content is picking up in social space
Dark Social Analytics & Attribution
Track Dark Social shares through private channels to understand the current pain points and needs of your customers.
Content Automation
We can understand sharing patterns and automatically post the most helpful content on support Facebook Pages.
URL Shortener
Use our URL Shortener that tracks 100% of the interactions happening beyond the first interaction.
Content Viral Alerts
Get notified in real-time if certain articles are being shared more often than the others. Identify customer pain points in real time.
Data Privacy
You own your data. We won't share it, sell it or monetize it in any way.
Share Buttons
Increase traffic to your website by facilitating sharing. We cover traditional share buttons and also copy paste shares intro private messaging and dark social environments.
How Does It Work?

By tracking all public, private and dark social shares we identify the most successful content driving traffic & conversions,

social networks with the highest performance and the reasons why your content is going viral.

1Install GetSocial

Add GetSocial to your website so you can start collecting Dark Social data.

Activate Dark Social Tracking2

To measure 100% of shares.

3Get Insights

Get real ROI per channel and article,

not estimates.

Automate Content Scheduling4

Our data-driven algorithm determines which content to post when - to maximize your results.

Use Cases

Learn how our clients use GetSocial Intelligence to produce results

across a variety of industries, business models and business goals.

// Anticipate Customers Needs
Discover what kind of support content is being shared in private messages
See which knowledgebase articles and support pages are being shared the most often and proactively share them on social networks. Identify trends in real-time with viral alerts if the issues arise.
// Automate Social Media Posting
Save time & get better results with customised automated workflow
Our algorithms are constantly trying to find changes in your stories' virality.

Once those changes become significant, depending on your defined threshold, we push a post out, on the channel we predict will drive the most social traffic and bring the most value to your audience.

Let's work together to track and improve your content's performance. Get started now!